Responsibilities:
- Supervise Investigations Team staff.
- Oversee workflows and case assignments.
- Implement improvements to investigations processes.
Data Management:
- Supervise data clean-up projects.
- Ensure data readiness for external reporting.
- Develop data quality control practices.
Compliance and Enforcement:
- Ensure Investigators follow procedures.
- Monitor compliance with Consent Orders.
- Enforce DCWP policies.
NYC Department of Consumer and Worker Protection
The NYC Department of Consumer and Worker Protection (DCWP) is the nation’s leading municipal enforcement agency charged with delivering economic justice. DCWP leverages its authority to bring New Yorkers real economic relief and protect them from unfair practices. For more information about DCWP and its work, call 311 or visit DCWP at nyc.gov/dcwp.