Clair Care Team Lead

We are seeking a Clair Care, Team Lead to join our Customer Support department. The ideal candidate will bring strong leadership experience, excellent problem-solving skills, and a passion for delivering exceptional customer service in a fast-paced, tech-driven environment. This role is a blend of team management, strategic planning, and hands-on support. You will oversee a team of support agents, ensuring they deliver high-quality assistance to our clients while maintaining consistent service levels. In addition, you will play a critical role in developing and maintaining internal documentation, ensuring that the knowledge base is up-to-date, accurate, and comprehensive. You will also collaborate with cross-functional teams to optimize workflows and improve overall customer experience.