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About the Role:
- Conduct human quality evaluations for an enterprise AI customer support product on Instagram, WhatsApp, and Messenger.
- Evaluate and benchmark AI model responses against complex evaluation rubrics using provided business knowledge bases.
What You’ll Own:
- Review and score AI-generated customer interactions across Foundational, Experiential, and Operational dimensions.
- Verify both informational and transactional customer queries against authoritative business sources.
- Deliver precise evaluations to meet performance targets.
You’ll Thrive in This Role If You Have:
- Prior experience in customer service, call centers, or handling customer communications.
- Exceptional written English and Vietnamese skills with strong command of tone and grammar.
- Ability to strictly follow multi-tier evaluation guidelines and technical rubrics.
Innodata
Innodata is a global data engineering company that enables the responsible advancement of artificial intelligence by providing data, evaluation frameworks, and human expertise. The company has a 36+ year legacy delivering high-quality data and outstanding outcomes for customers.