Job Description
Answer inbound calls and handle inbound sales and service calls, with no cold calling required, focusing on helping customers and enhancing their experience. Offer thoughtful advice to help customers get the most value from their contact lens purchase on every call. Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment. Deliver exceptional customer service in a fast-paced, ever-changing environment while staying focused and exceeding expectations. Identify and resolve customer issues quickly, empowering yourself to make decisions in the moment for a positive experience. Maintain high-performance metrics, including revenue per call, quality, availability, and dependability, always striving for excellence. Bring a Big Hearted, Unconventional, Tenacious, and Better Together attitude to every call, chat, and interaction.
About 1-800 Contacts
SeekWell is the parent company of 1-800 Contacts, The Framery and Luna and their goal is to make it simpler, easier, and more accessible for people to get the vision care they need.