Seasonal Call Center Agent

Answer inbound calls and schedule service appointments. Respond to and resolve voicemail messages, abandoned and missed calls from customers. Respond to customer requests (email, webchat, text) to resolve issues. Deliver call scripts clearly, be compelling, and personable Adhere to the company’s plan for resolving customer complaints quickly and favorably. Maintain and update customer database with complete and accurate information. Communicate with dispatch to ensure customers receive 5 Star Service. Provide additional support to the team as needed. Seasonal schedule includes working April-September based on business needs