Job Description
This primarily phone-based position serves as a trusted resource for homeowners, answering questions about their accounts, financial statements, revenue, and pricing strategies. Homeowners will be assisted with calendar management, booking policies, and online account features to help optimize their rental performance. Homeowners will also be assisted with vendor/housekeeping referrals, troubleshooting lock issues. Contract details and account-related programs will be clarified, ensuring homeowners understand their agreements. Collaboration with internal teams to provide homeowners with up-to-date information and resources is key. Inquiries will be addressed professionally and efficiently, ensuring homeowners feel supported in managing their rental business. Perform other administrative tasks as needed.
About Vacasa
Vacasa started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams.