Job Description
As a Virtual Telephone Support Specialist, you will provide our clients with top-notch customer service and technical support over the phone. You will play a crucial role in ensuring the satisfaction and retention of our clients by efficiently resolving any technical issues they may encounter. Key responsibilities include handling a high volume of customer calls, diagnosing and troubleshooting technical issues reported by clients, utilizing remote desktop tools to provide quick and efficient solutions, and documenting customer inquiries and resolutions in our CRM system. Plus, you will collaborate with team members to identify recurring issues and provide suggestions for improvement, staying updated with the latest technology to provide accurate support.
About MUTW LLC
MUTW LLC is a rapidly growing tech company that specializes in providing innovative solutions to businesses around the world.