Senior Release Engineer

Technical Delivery & Packaging:

• Design and maintain the pipelines that produce our Single-Tenant SaaS updates and our Self-Managed customer bundles.
• Ensure "Build Once, Deploy Anywhere" consistency across standard cloud and restricted GovCloud environments.
• Manage artifact lifecycle, including versioning, container registries, and software signing to meet federal security standards.

Release Orchestration & Compliance:

• Act as the primary technical point of contact for ISSM (Information System Security Manager) approvals for GovCloud deployments.
• Maintain the "Version Map"—tracking which customers are on which versions and managing the complexities of "version lag" for those who opt out of weekly updates.
• Coordinate across teams to validate bundles before they are shipped to customer-managed environments.

Automation and Metrics:

• Continually improve our release operations and processes through automation
• Develop and track metrics for release operations, recommend and develop solutions to improve alongside the engineering team.

Communication & Documentation:

• Lead "Go/No-Go" decisions, synthesizing input from QA, Support, and Product.
• Empower Customer Support and Sales Engineering by providing them with clear "Known Issues" lists and migration paths for each release, with the support of the engineering and product team for input.