Job Description
Respond to external and internal customer questions in a timely and accurate way via Zendesk, leverage JIRA/Confluence where appropriate. Apply knowledge of iSpot solutions to interpret and resolve support issues effectively and efficiently. Respond to all tickets within set service levels. Manage and monitor escalated issues. Interact daily across market-facing and engineering teams. Analyze and report on monthly sprints to improve product documentation, educational materials, deficiencies in standard documentation, and fill gaps in content. Evaluate, troubleshoot, and follow up on issues, as well as replicate and document for further escalation where required. Provide an exceptional level of customer service. Work to educate stakeholders as appropriate to mitigate issues moving forward.
About iSpot
iSpot competes for the best talent and provides a really interesting working experience, and the chance to contribute to the success of something great.