Strategic Account Manager

As a Strategic Account Manager at Chainlink Labs, you will be a vital member of our team, responsible for nurturing and enhancing our relationships with strategic partners in the top DeFi protocols. Your primary focus will be to understand our partners' requirements, facilitate smooth product integration, and deliver exceptional account management support. By leveraging your extensive experience in technical account management and deep knowledge of web3 and DeFi, you will drive customer satisfaction, promote product usage, and foster long-term partnerships. Your expertise and interpersonal skills will be instrumental in shaping the success of both our partners and Chainlink Labs. Establish a comprehensive account management plan encompassing various aspects such as community engagement, DAO governance landscape, delegate outreach, product integration, and roadmap alignment. Undertake new business development activities to continue to acquire DeFi protocols for Chainlink and create and oversee team structure for the account management plan. Establish good working relationships with key stakeholders to grow the product usage of existing products. Take user feedback to help product generate new features and products to drive user satisfaction.