Customer Service Representative

Nine is seeking multiple Customer Service Representatives for full-time permanent and max term positions to join our Australian Metro Publishing's Customer Service Centre team in Sydney. In this role, you will engage with customers who subscribe to some of Australia's leading publications, including The Sydney Morning Herald, The Australian Financial Review, and The Age. As a Customer Service Representative, you will deliver world-class frontline customer service that meets or exceeds customer experience targets, managing interactions via phone, email, live chat, and web forms. This role primarily allows for working from home, with the expectation of attending in-person sessions during the induction process. 18 weeks paid parental leave.