LOS Administrator

We are focused on building a strong and scalable Loan Origination System (LOS) infrastructure to support operational efficiency, compliance, and growth. The ideal candidate will be a detail-oriented and proactive LOS Administrator to support and maintain our loan origination platforms, primarily Quantum Reverse and ReverseVision. The ideal candidate will have hands-on experience administering reverse mortgage LOS systems or similar platforms, and will work closely with internal teams and external vendors to ensure the systems meet business and regulatory needs. Key Responsibilities: Administer and support day-to-day operations of Loan Origination Systems including Quantum Reverse and ReverseVision. Configure and maintain user roles, permissions, workflows, and system settings to align with operational and compliance requirements. Work closely with business units to gather and implement system changes, enhancements, and process improvements. Support new feature implementations, upgrades, and integration efforts with internal and external systems such as document management, CRM, and pricing engines. Troubleshoot system issues, manage tickets with vendors, and ensure timely resolution. Maintain documentation related to system configurations, workflows, and change logs. Provide training and support to end users including loan officers, processors, and support staff. Collaborate with compliance and IT teams to ensure system settings align with regulatory requirements. Perform regular system audits and user access reviews. Contribute to UAT planning and execution for system changes or new functionality. Qualifications Required: 3+ years of experience working with Loan Origination Systems (LOS), preferably in the mortgage or reverse mortgage industry. Hands-on experience with Quantum Reverse and/or ReverseVision is strongly preferred. Strong understanding of loan origination workflows, document handling, and compliance considerations. Familiarity with user administration, system configuration, and LOS reporting tools. Excellent problem-solving and communication skills. Ability to work effectively with cross-functional teams including operations, compliance, and IT. Detail-oriented and able to manage multiple priorities in a fast-paced environment. Experience integrating LOS platforms with CRM, pricing, or document management systems. Plus Skills and Experience: Basic understanding of APIs or automation tools related to LOS platforms. Prior experience supporting UAT or QA processes. Knowledge of reverse mortgage products and industry regulations. Strong customer service mindset and collaboration skills. Analytical and detail-oriented with a focus on quality and process improvement. Clear communicator, both written and verbal. Proactive and self-motivated with strong follow-through.