Job Description
This role requires you to deliver live and asynchronous technical training sessions to partner technical teams enabling their success in deploying JumpCloud for customers. You'll design and maintain scalable technical training programs tailored to partner use cases, including onboarding curricula, migration guides, certification prep, and best practices. Facilitate discovery sessions to understand partner capabilities, gaps, and learning goals, customizing training content and delivery accordingly. You should ensure a high-quality customer experience by supporting partners during their initial client deployments. Collaborate with Partner Account Managers and Channel teams to align training strategies with business objectives, certifications, and enablement milestones. Serve as a subject matter expert in JumpCloud architecture, identity and device management, and integrations enabling partners to handle customer engagements confidently. Conduct workshops and hands-on labs to simulate real-world scenarios. Participate in the creation of technical enablement resources and gather feedback from partner engagements to improve training materials. Measure partner readiness through skills assessments, certification attainment, and training participation metrics. Act as an advocate for partner needs internally, contributing to product roadmap insights, documentation improvements, and partner support initiatives. Develop and implement metrics for partner technical capabilities, offering valuable insights to partners and leadership regarding their resource capabilities.
About JumpCloud
JumpCloud delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization.