Coordinator, Clinical Operations - Mandarin Fluency

Accountable for supporting the operational delivery of a variety of contracted services in a Clinical Trial. These services include Rater Training and Monitoring activities (training deployment, management, and in-study reporting/calibration), Clinician Network Management (ensuring quality and consistency across global clinical interviews), Data Management (opening and resolving data queries), and Scale Management (binder creation, translations, logistics & shipping). The daily workload for the above functional areas will fluctuate throughout the life cycle of a Clinical Trial. The Clinical Operations Coordinator will be cross trained to support multiple functional areas, flexibly jumping in to assist study teams according to their changing bandwidth needs. This role will require extensive written interactions with clinicians/raters/CRA’s in both English and Mandarin, documentation and reporting on the progress of service delivery, and customer service support in English and Mandarin over phone and email. Ideal candidates are eager to learn multiple facets of Clinical Trials delivery and enjoy working in dynamic environments where their day-to-day responsibilities will evolve over time.