Community Engagement Specialist

Leverage the power of social media to engage and connect with our community. We believe in the transformative impact of digital platforms in fostering meaningful relationships and driving brand awareness. You will build positive relationships with customers online and act as a key resource on social community management best practices. Manage, monitor, and respond to comments and direct messages in the brand’s voice on CSE’s posts on multiple platforms in a timely manner. Answer questions about the brand or products and refer direct messages and appropriate information to relevant team members to answer or provide solutions. Gather and analyze customer feedback and sentiment, and identify new social media trends, to share with relevant teams. Identify creators who align with the brand and mission for our Brand Partnership program, proactively engage on relevant content posted daily by consumers, influencers, and like-minded brands, and collaborate with internal teams, such as marketing, customer experience, and social/content, to ensure alignment and brand consistency in messaging.