Digital Production Manager

About the role:

• The Digital Production Manager is the operational backbone of FreeWill's Digital Services team.
• Responsible for keeping 500+ Planned Giving Microsites running smoothly while continuously improving how the team works.
• Combines hands-on technical execution (web design, development, content production) with rigorous project coordination and process ownership.

What you'll do:

• Handle bespoke and one-off requests with flexibility, problem-solving edge cases that don't fit standard workflows, while flagging patterns that suggest the need for new processes.
• QC completed work for accuracy, brand consistency, and basic accessibility before delivery.
• Communicate proactively, clearly, and with empathy with partners and internal stakeholders- setting expectations, confirming launches, explaining delays, and providing technical guidance in ways they can genuinely understand.

What we're looking for:

• Operational obsession. You notice inefficiencies, you document what you learn, and you build systems that make future work easier.
• Real web design and development chops. You've built websites from scratch, not just edited templates.
• Excellent written communication. You write clearly and concisely for different audiences, whether that's a partner who needs a plain-English explanation or a developer who needs precise specs.