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Accountabilities:
- Design and lead research studies.
- Lead survey strategy and analyze results.
- Ensure ethical research practices.
Insights and Presentation:
- Synthesize data into compelling insights.
- Translate findings into research artifacts.
- Provide strategic direction on data visualization.
Collaboration and Impact:
- Partner with CX strategists and designers.
- Apply Human-Centered Design principles.
- Contribute to Voice of the Customer programs.
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