Director, Facilities & Operations

Strategic Leadership:

• Own the overall facilities operations strategy for one or more data center sites.
• Define service level agreements (SLAs), key performance indicators (KPIs), and standard operating procedures (SOPs) for facilities operations.
• Serve as the senior escalation point for facilities-related risks and decisions.

Operations & Uptime Management:

• Oversee daily operations of all critical infrastructure systems.
• Ensure Tier III / Tier IV–level reliability with a target of 99.999% uptime through disciplined operational practices.
• Lead incident response, root cause analysis (RCA), and corrective action planning for infrastructure events.

Team Leadership & Workforce Planning:

• Lead facilities engineers, technicians, and managers across 24/7X365 operations.
• Develop staffing models to support continuous coverage and operational resilience.
• Establish training, certification, and career development pathways for technical staff.