Patient Services Lead

Oversee patient support operations, train new and existing staff, and ensure high standards of service delivery. You will have the opportunity to showcase your leadership skills, attention to detail, and a strong background in customer service within a healthcare environment. Main responsibilities include assisting with the onboarding and training of new customer service representatives, providing ongoing training to existing staff to expand their skills and competencies and identifying employee training needs. Additional responsibilities include monitoring daily activity across all customer service platforms, assigning staff to specific areas based on workload demands, handling patient escalations and providing resolutions, reviewing decisions on discounts, credits, or refunds, identifying, troubleshooting, and reporting any administrative system issues or bugs to the technical team.