Compliance Operations Specialist 1

This position is needed to monitor the use of Twilio products, voice, SMS and email, to ensure that the traffic on Twilio’s platform is legal, compliant, and wanted. To do this you will also ensure that all traffic is following Twilio’s Voice Policy, Messaging Policy, Acceptable Use policy and meets CTIA requirements. We are looking for someone that is passionate about preventing fraud and abuse. The ideal candidate has some experience in research and investigation skills and enjoys challenging and complex case work. In this role, you’ll: Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in compliance investigations. Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity and evolving tactics. Take action daily to stop bad actors/ activity while minimizing false positives. Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful. Use call detail records & aggregate traffic data to identify patterns and trends that determine a set list of actions. Resolve urgent issues impacting businesses, carriers and consumers worldwide. Use Twilio’s tools and your own investigative powers to detect and prevent non-compliant activity. Provide support for customers by email, to ensure customers have an excellent experience with Twilio.