Member Experience Optician

XP Health

Remote regions

US

Salary range

$28–$32/hr

Benefits

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About the Opportunity:

  • Deliver high trust, high touch care to members and employer partners as XP Health scales.
  • Ideal for someone who thrives in a dynamic environment and enjoys building relationships.

What You'll Do:

  • Provide expert guidance on eyewear, lenses, and optical benefits across virtual and in-person settings.
  • Manage end-to-end optical orders, ensuring quality and policy alignment.
  • Support and mentor Tier 1 agents, conduct VIP virtual consultations, and share insights for continuous improvement.

What We're Looking For:

  • Strong opticianry background with ABO certification or ability to obtain within 6 months.
  • Excellent communication and organizational skills, with a collaborative approach.
  • Comfort in a fast-paced, remote environment with reliable high-speed internet.

XP Health

XP Health is on a mission to revolutionize vision care through cutting-edge technology, including augmented reality, to make high-quality eye care accessible to everyone. With over $50M in funding and a team of passionate experts, they serve over 3,000 clients including Fortune 500 logos and Silicon Valley companies.

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