Telephone Triage RN - REMOTE, PRN

Responsible for effectively triaging and providing resolution to all hospice department telephone calls regarding active or referred patients. Accepts verbal telephone orders from physicians to add/change services being provided to active patients and processes accordingly in the system. Assesses patient needs, determines and initiates appropriate action or response to meet identified needs. Assesses physician needs, provides requested information and/or guidance or service as appropriate or forwards to the appropriate person on the management team. Initiates and independently completes appropriate follow-up activities, including appropriate communication with patient/caregiver, agency staff, physician (as applicable) and complete documentation of events and interventions. Communicates as applicable to field staff, office staff, and physicians. Assists, reviews, researches, and resolves active patient and referral complaints and records outcomes accordingly to meet regulatory compliance standards. Performs direct patient care home visits as assigned during periods of high volume, low staffing, or as patient needs indicate the need for increased staffing. When working in the field in the role of RN, Hospice: Performs accurate and complete admission assessments and reassessments within specified time frame. Assesses patient for safety risks, abuse and neglect. Assesses and documents patient’s pain using appropriate pain scale and manages patient’s pain. Prioritizes and documents patient problems based on assessed needs/problems in collaboration with patient, family and health care team. Plans delivery of patient care in collaboration with other disciplines to promote wellness and facilitate the discharge planning process. Delegates appropriate components of the care plan to other members of the disciplinary team.