Staff System Engineer

Use your deep knowledge on our platform, cloud technologies, and troubleshooting practices to ensure the successful resolution of challenging technical situations. Experience assessing, troubleshooting, resolving, and providing root cause analysis for ServiceNow Product issues related to upgrades, cloning, tables, reporting, performance analytics, artificial intelligence, automated test framework, studio and development tools, plugins and applications. Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues. Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design. Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions. Drive monitoring and automation initiatives. Provide relief and sustainable resolution to issues within our infrastructure. Manage self hosted customers' expectations and experience in a way that results in high customer satisfaction. A Subject Matter Expert in assigned areas ( Key Management Framework, Instance Cloning, AHA) of product functionality. Customer Advocate providing support to users/administrators of our platform. Work on technical and non-technical projects. Communicate with customers and our teams through case, phone, and other electronic methods.