Security Solution Administrator – LVL1

Handle Level 1 issues. Clarify customer questions by phone and in writing. Attempt to resolve technical issues or redirect them to the appropriate resolution team. Follow appropriate procedures for more complex issues like 2nd & 3rd level support. Manage the database. Manage incidents & changes. Manage tickets. Minimum secondary education is required. Confident, at least intermediate level of English, both verbal and written is required. High level of customer orientation is required. Knowledge of Excel, Word, Outlook is required. Basic knowledge of databases is required. Proactive communication skills and team player attitude is required. Persistence, problem-solving skills and solution-oriented thinking, flexibility is required. Relevant practical experience in the IT field (1-2 years) is required. Knowledge of German is an advantage. Knowledge of ITIL processes is an advantage. Prepared to work in a 3-shift work schedule.