Job Description
Analyze and Prepare RFQs: Retrieve and organize quote request information from various channels, including RFQ documents, 3D CAD files, and 2D drawings. Customer Engagement: Proactively engage with customers to clarify requirements and address any discrepancies in documentation. Technical Review and Quoting: Conduct thorough reviews of 3D models and 2D drawings to provide design-for-manufacturing (DFM) feedback and support the creation of accurate quotes using Xometry's internal systems and approved methodologies. File Optimization: Perform basic file modifications and repairs using software such as SolidWorks, Inventor, or Magics to ensure manufacturability. Database Management: Maintain and update quote databases in real-time to ensure data accuracy and accessibility. Customer Support: Respond to service requests via ZenDesk and email, providing direct assistance or escalating to subject matter experts when necessary. Collaborate Cross-Functionally: Work closely with Applications Engineering and Sales to define and package custom requests for customer delivery.
About Xometry
Xometry powers industries by connecting people with big ideas to manufacturers who can bring them to life via a digital marketplace.