HFX Coach - Patient Experience

The HFX Coach, part of the patient success team, plays an important role in ensuring superior outcomes with Nevro’s therapy. The HFX Coach interacts with patients to provide technical and product expertise. The position is part of the Customer Excellence group and will work in collaboration with Sales Representatives, Therapy Consultants, and internal teams. Communicate directly with patients. Serve as a resource for clinical patient support for issues relating to device troubleshooting and Company product inquires. Provide exceptional clinical education for Company products and related procedures and, responding to detailed technical inquiries from patients. Respond to all patient and field communications in a timely manner. Responsible for reporting all complaints regarding products to the appropriate Company personnel within the required time frames. Provide appropriately documented follow-up on all patient interactions to the sales team. Consult with other internal Nevro departments when needed to maintain solid clinical outcomes. Perform continued patient follow-up to assure optimal patient outcomes. This position requires being available during all pre-determined hours, telephone, keyboard, strong analytical skills and proficiency in the use of modern technology and software. Travel 5-10% for training, conferences and occasional field support. Other duties as assigned.