Job Description
As a critical member of the Customer Success team you will be responsible for the retention and expansion our largest Enterprise customers. You will be part of a team that will work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations. From a technical perspective, your primary responsibilities will be to deliver a timely and organized onboarding for customers through effective project management, ensure customers see the full value in Hightouch’s products, and advise on technical best practices.
Provide customers with clear proactive technical guidance and expertise across all our products. Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations. Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level.
About Hightouch
Hightouch’s mission is to empower everyone to take action on their data and hundreds of companies trust Hightouch to power their growth.