Customer Automation Engineer

As the Customer Automation Engineer, you'll translate complex customer SOPs into agentic workflows and conduct thorough agent testing and validation. You will proactively identify and implement automation opportunities across all customer touchpoints, monitoring for inefficiencies and proposing automatable solutions. This role involves completing tasks on schedule, communicating updates to stakeholders, and reviewing automated conversations for accuracy. You'll also build and configure automation workflows, including API integrations, and translate Siena’s feature roadmap into real customer value. Siena is a fully remote, globally distributed team working at the bleeding edge of CX and generative AI. This is a role for someone passionate about AI-driven automation and eager to continuously learn, in a fast-paced startup environment.