Head of Service

This opportunity is a fixed term position covering a maternity period. As Head of Service, you will deliver on the strategic and operational delivery of our Victim Services. You'll oversee case management systems, staff performance, and service development, ensuring services meet contractual requirements and deliver impactful outcomes for victims and witnesses. You will act as the primary point of contact for commissioners and contribute to Catch22’s wider justice strategy, with a focus on growing our national Victim Services portfolio. Provide strategic oversight aligned with Catch22’s goals and those of the commissioner. Lead and performance-manage Senior Case Workers and ensure service delivery meets agreed standards. Manage service budgets and deliver financial reports in partnership with the Finance Manager. Ensure all operational and safeguarding procedures are effectively implemented and followed. Lead quality assurance and continuous improvement, including audits, staff development, and policy reviews. Develop and maintain strong partnerships with local criminal justice and health agencies. Represent the service at strategic forums, partnership boards, and public relations opportunities. Ensure effective monitoring, data recording, and reporting systems are in place and functioning. Maintain up-to-date knowledge of relevant legislation and best practice in victim services.