Client Relationship Manager

Key Responsibilities:

• Serve as the primary point of contact for an assigned portfolio of servicing clients, investors, and business partners.
• Lead servicing oversight activities, including issue resolution, operational escalations, and client-specific initiatives.
• Drive implementation of operational improvements, servicing strategies, and process efficiencies to enhance client experience and portfolio performance.

Qualifications:

• 5+ years of experience in loan servicing, client management, servicing operations, manufactured housing finance, or related financial services experience.
• Strong understanding of servicing operations, loan portfolios, payment processing, escrow administration, servicing transfers, and customer servicing workflows.
• Exceptional client relationship management and communication skills.

Total Rewards:

• We offer a competitive salary with the potential for annual bonuses and variable pay, depending on your skills and experience.
• As a part of our commitment to shared success, all employees receive equity in the company, allowing you to share in the growth and achievements of Zippy.
• Enjoy the flexibility of working from home in a dynamic, remote-first environment.