Senior Staff, AI Search Architect

ServiceNow is seeking an innovative and experienced Enterprise Search Architect to lead the next phase of AI powered search for our employee and customer-facing search capabilities. You will drive the design and implementation of scalable, intelligent, and high-performance search systems across our platform — focusing on relevance, accuracy, personalization , and AI-enhanced discovery . You will bring expertise in modern search architecture, vector-based retrieval (e.g., RAG), traditional IR models, and enterprise search platforms. Key Responsibilities include design and architect Enterprise Search Systems, own the relevance roadmap, drive AI-powered search capabilities, integrate structured and unstructured data sources, partner with ML/NLP teams, ensure adoption of ServiceNow AI Search features, evaluate relevant enterprise search tools, and guide best practices in multi-tenant indexing.