AWS MS Engineer (Typescript OR Node.js)

As part of the AWS MS Engineering development team, working REMOTELY in the US, you will work with our enterprise-level clients providing medium to advanced troubleshooting support services in AWS Serverless Concepts and Services. Our engineers will work with established customers to maintain the recurring revenue center in business. Works with a variety of clients and projects to maintain customer system performance. Builds and customizes new features in client systems, including web applications, reporting applications, and troubleshooting tools. Answers trouble tickets and guides customers via email, phone, and video conferences. Maintains and updates VoiceFoundry products and tools to improve and expand our offerings to clients.