Customer Service Representative

The NYC Department of Consumer and Worker Protection (DCWP) is seeking a Customer Service Representative/Clerical Associate with strong customer service, communications, and organizational skills for the Licensing Division. The candidate will perform ordinary mathematical computations while accepting and processing payments and clerical work including routine data processing functions, recording, researching, checking and maintaining records, furnishing information to licensing applicants, and processing applications. They will check records for accuracy of information and conformity with established policy and procedures, provide high-volume customer service to licensing applicants in person and via phone, assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license, answer telephone calls, emails and written correspondence and communicate applicant information and attend seminars, meetings and/or trainings.