Customer Specialist

The Customer Success Manager (CSM) at VOLT plays a critical role in driving customer satisfaction, retention, and growth. Acting as the internal advocate for our customers, you’ll ensure they gain maximum value from our platform—from seamless onboarding and training to proactive support and long-term success. You’ll be a trusted advisor, guiding customers through their journey with VOLT AI, ensuring adoption of new features, and helping them achieve their desired outcomes. By building strong relationships, you’ll reduce churn, identify expansion opportunities, and directly contribute to VOLT’s growth. This role requires 50% travel. Key Responsibilities include customer onboarding & training, proactive support & engagement, customer advocacy, retention & growth, customer support & troubleshooting.