AI Architect

The Platform & AI Customer Excellence (AI Center of Excellence) team will be responsible for developing, maintaining, and delivering a portfolio of advisory and starter pack engagements in partnership with Sales, Inspire Value, AI Solution Success, Product Success, Platform Outbound Product Management, and Customer Excellence. As an AI Architect, you will drive customer outcomes, roadmap, and value realization for GenAI technology within your accounts through hands-on delivery of ServiceNow’s GenAI capabilities and technical advisory activities. You will also lead GenAI enablement programs and GenAI Impact accelerators for the broader Customer Excellence organization. You will be responsible for: Hands-on delivery of ServiceNow’s GenAI capabilities to customers, providing technical advice and guidance to customers on how to best utilize ServiceNow’s GenAI technologies to achieve their business objectives. You will collaborate with cross-functional teams, including sales, marketing, and product development, to ensure successful deployment of ServiceNow’s GenAI solutions. Leading GenAI enablement programs for the broader Customer Excellence organization to develop and deliver GenAI Impact Accelerators to drive customer outcomes and value realization.