Process Trainer

Facilitate training courses in both live and on-line environments. Design and develop need-based L&D programs to support the business. Manage and maintain data as per the L&D requirements during new hire / cross skill / floor support training. Identify key areas of improvement through effective data analysis and support the business with refresher training and knowledge management. Work with SMEs to transform expert content into learner friendly classroom, online and/or blended learning solutions. Manage and develop project plans and timelines and contribute to training process improvements. Attend client mandated trainings. Monitor advisors progress throughout the training. Adapt classroom agenda and content to deliver effective training.