Student Support Specialist

The Student Support Specialist will directly support StraighterLine students as the advocate for providing student-centric support and assistance ensuring a positive, professional experience for all students in pursuit of their academic goals and achievements. The Student Support Specialist will directly interact and respond to student queries, provide issue resolution, leverage tools and resources to strive towards excellence in higher education student support. The Student Support Specialists are expected to be adaptable, flexible, versatile, understanding, calm and caring while exhibiting elevated competency to navigate and utilize StraighterLine’s (SIS) Student Information Systems. Once mastered, you will have the added opportunity to expand your ability to work chats, and support tickets that cover topics ranging from course-related issues, course navigation, assignment submissions, memberships, billing inquiries, technical support, academic issues, transcript requests, and much more. All interactions must be handled with student goals and priorities in mind, with a primary focus on resolving student issues to assist them on a direct pathway to earn transferable college credit.