Clinical Operations Specialist (LPN), MA Remote

K Health has recently transitioned to a comprehensive care delivery model that will revolutionize patient care, and we invite you to join in this expansion as a Clinical Operations Specialist (LPN)! You will play a pivotal role supporting virtual clinics by providing a best in class patient experience. This role will partner closely with our Medical Operations teams to support day to day operations across multiple clinics with clinical and non-clinical support staff. You will report directly to our Practice Manager. Optimize and develop clinical workflows to support both clinician and patient experience. You will develop mastery using EHR systems and our internal tools to help create best in class clinical workflow and processes. Receive, monitor, and analyze incoming lab results daily, following appropriate escalation procedures when necessary. Collaborate with key external vendors and suppliers to enable the delivery of lab and imaging services. Monitor clinic phone - handling patient, clinician, lab, and pharmacy calls. Work in collaboration with pharmacy, insurance, and enterprise partners on resolution of escalated patient or partner issues. Required-on call shifts monitoring Critical Lab Phone Line - (24/7). Prepare prior authorizations requests. Efficiently process and send EMR Requests. Additional clinical and administrative duties as required.