Job Description
The Galleri Mobile Draw Experience Specialist will be responsible for end to end onsite event management across the GRAIL customer base, which serves as a key activity deployed by partners to make Galleri available to their eligible participants. In this role, the candidate should have strong cross-team collaboration to ensure success and project management of both direct and in-direct team members. Responsibilities: Support growing teams across the enterprise and clinic channels, collaborating with cross functional work streams that drive success at scale across multiple customer channels Serve as a liaison between Customer Success and other parts of the business such as marketing, partnerships, and lab operations, maintaining feedback loops amongst these entities to facilitate a successful event Focus on execution for high value customer offering - onsite blood draw events: Collaborate closely with Marketing, Implementation, Customer Success, Customer Service to ensure seamless overall events including pre- and post-event work (mobile tour stops, onsite events at customer offices, and customer visits to GRAIL’s office). Maintain project plans using prepared tracking tools to enable event project management leading up to and after an event Provide support to cross-functional partners to host blood draw events, both internally and with customers/prospects Request scheduling of vendors partners such as phlebotomists and ordering provider networks as it relates to testing events Serve as thelead for blood draw events (events will be a combination of remotely led and onsite), coordinating internal and external staff activities to create a high quality, effective process for customers, and addressing potential problems that may arise Collect feedback and share best practices to enable future scaling Support events team by providing project support and post event reporting
About GRAIL
GRAIL is a healthcare company, pioneering new technologies to advance early cancer detection.