Technical Account Manager

The Technical Account Manager (TAM) will play a pivotal role in guiding senior level customer contacts towards optimizing their Contact Center operations, ensuring best practices are effectively implemented. With a strong foundation in technical account management, customer satisfaction, and solution deployment, the ideal candidate will thrive in the premise-based or hosted telecommunications software industry. The ideal candidate will have in-depth implementation, consulting and customer relationship management experience with one of the following Contact Center Platforms: Five9, Genesys, Cisco, Nuance, Avaya, Aspect, NICE. Key Responsibilities: Manage Enterprise Clients that have subscribed to Five9 Technical Account Management Services, Effectively communicate project plans, progress and status both internally and to Customer organization. Leverage existing knowledgebase to find use cases relevant to customers and proactively deliver solutions to meet customers’ business objectives. Partner with Customers to optimize the Five9 call center software solution. Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.