Customer Experience Associate

We’re looking for a full-time Customer Experience Associate to join our high-growth Claims team, ensuring that our members’ claims get paid accurately and quickly by evaluating claim submissions and supporting members through the process to deliver a best-in-class “claims experience”. In this role, you will be on the front line of our team, evaluating claim submissions and interacting with members via chat, email, and phone to help them navigate the claims process, becoming an expert on Garner’s product, claims processing standards, and the needs of our members. The Claims team is a key touchpoint for our members, so you should be passionate about helping people and a proactive problem solver. To ensure that we can respond to issues in real time, Associates have some schedule requirements. You will also follow documented best practices for handling claims and communicating with members; suggesting process improvements as you identify them, managing and organizing workload using Garner’s platform and tools, including Zendesk and G Suite while achieving pre-defined goals for efficiency, responsiveness, and quality. Also, you will relay member feedback to leadership teams to improve Garner’s solution.