Customer Reliability Engineer

The Astronomer Customer Reliability Engineering (CRE) team is responsible for the success of our customers' usage of our managed Airflow service. The CREs are responsible for operating, monitoring, and maintaining the platform to ensure availability, predictability, and reliable operations. As an infrastructure specialist within the team, you will learn to become an expert on the reliability of Kubernetes and the underlying cloud infrastructure on all 3 public clouds (AWS, Azure, and GCP). You will create strong relationships with customers and help them achieve their reliability goals. This position includes a requirement to work from 9AM-3PM Eastern US, Monday to Friday. Your remaining work time is flexible. You will spend up to 20% of your time on side projects, work directly with our customers’ data engineers and management, and own the customer experience, working directly with customers to prioritize and solve issues and meet SLAs.You will also help maintain 24x7 coverage through a specified 6-hour pager period and participate in paid on-call rotation for weekend coverage.