Sr. Manager, Telehealth Clinical Operations

Lead the development and implementation of V2 clinical operations protocols, including patient triage, follow-up care, and quality assurance. Drive process improvements that optimize clinical efficiency, provider performance, and patient outcomes. Collaborate closely with clinical leaders to align operational strategies with clinical best practices and evolving patient needs. Establish and monitor clinical performance metrics (e.g., patient satisfaction, response times, case resolution rates) to ensure excellence in care delivery. Oversee the design and continuous improvement of SOPs, ensuring they meet both company standards and client requirements. Act as a senior liaison between the clinical team and other departments, fostering strong communication and alignment on strategic goals. Use data-driven insights to guide decision-making, track KPIs, and identify opportunities for operational enhancements. Develop scalable solutions for managing provider capacity, including contingency plans for provider shortages or platform outages. Change Management: Leads and supports teams through complex changes, ensuring smooth transitions and minimal disruption to clinical operations by leveraging stakeholder engagement, clear communication, and structured implementation plans. Six Sigma: Utilizes data-driven methodologies like Six Sigma to reduce variability, eliminate defects, and optimize clinical processes, enhancing patient outcomes and operational efficiency. LEAN Methodology: Implements LEAN principles to identify and eliminate waste, streamline workflows, and create a culture of continuous improvement, leading to improved patient care and cost savings.