Customer Service Representative

The Customer Service Representative (CSR) plays a vital role in supporting the Account Manager with the daily execution and coordination of accounts. Acting as the primary liaison between carriers, suppliers, and internal teams, the CSR ensures that shipments are tracked, documented, and delivered according to service expectations. Key Responsibilities include serving as the main point of contact for carriers and suppliers, managing shipment scheduling and updates. You will track transportation milestones using TMS tools and proactively address delays, service exceptions, or compliance issues. The role requires collaborating with accounting to resolve billing discrepancies and assisting Account Managers in launching and maintaining customer accounts. This is a fast-paced logistics and transportation setting primarily office-based with potential for hybrid/remote work. Requires high attention to detail, multitasking, and frequent cross-departmental communication in a technology-driven environment.