Solutions Engineer

The Solutions Engineer (SE) plays a crucial technical role within a highly specialized sales team focused on driving sales performance and ensuring customer satisfaction. This role primarily entails providing pre-sales technical support for the implementation of products, applications, and solutions. Key activities include delivering presentations, demonstrating products, assessing the applicability of F5 solutions, and developing comprehensive account plans. Primary Responsibilities: Serve as a trusted advisor by delivering technical expertise through sales presentations, solution designs, demonstrations, and proof of concepts. Design and configure solutions and systems engineering configurations. Maintain an advanced level of technical knowledge of F5 products, relevant industry trends, and sales proficiency. Design and communicate the technical and business value of F5 solutions in comparison to competitors. Develop technical solutions to address customer business problems or create new service offerings. Contribute to the creation and support of content for customers and partners, including presentations, white papers, and use cases. Keep abreast of the competitive landscape and share insights with peers. Foster a collaborative team environment by sharing best practices, successes, and building lasting relationships. Negotiate effectively and manage conflict resolution. Handle Change Request (CR) and Customer Special Request (CSR) cases on behalf of customers. Uphold F5’s Business Code of Ethics and promptly report any violations of the code or company policies. Perform other related duties as assigned.