Nurse Case Manager

The Nurse Case Manager (NCM) is the single point of contact for patients and their caregivers. They are aligned regionally and are responsible for educating patients, caregivers and families affected by generalized Myasthenia Gravis (gMG) about the disease and argenx’s products and support services. The NCM may provide resources to help patients better manage their disease and coordinate their treatment. The NCM is responsible for participating in one-on-one communications with patients and their caregivers. Roles and Responsibilities: Provide direct educational training and support to patients and caregivers about gMG and prescribed argenx products. Will manage patient cases across regions as coverage and volume requires. Communicate insurance coverage updates and findings to the patient and/or caregiver. Review and educate the patients and/or caregivers on financial assistance programs that they may be eligible for. Coordinate logistical support for patient to receive therapy and manage their disease. Collaborate with argenx Patient Access Specialist, Case Coordinator, and Field Reimbursement Manager teams to troubleshoot and resolve reimbursement-related issues. Engage with patients and provider case coordinators to ensure appropriate support is being given on an individualized basis. Provide patient-focused education to empower patients to advocate on their behalf. Develop relationships and manage multiple and complex challenges that patient and caregivers are facing.