Senior Program Manager, Customer Support

As a Senior Program Manager, you will:

• Own the partnership between Customer Experience and Product for assigned domains.
• Lead the portfolio of risk, fraud, identity, and payments programs, managing projects end-to-end.
• Drive operational excellence by eliminating root causes and automating repeatable interactions.

You will also:

• Maintain scorecards to measure program impact on key metrics such as Contact Rate and CSAT.
• Coordinate cross-functional program delivery, working with partner teams to resolve high-priority issues.
• Ensure launch readiness through checklists and alignment with operations and platform partners.

Bring your:

• Proven experience in risk, fraud, identity, or payments domains.
• Strong program or product management background with end-to-end ownership.
• Excellent cross-functional leadership and stakeholder management skills.