Customer Service Representative

We are seeking a Customer Service Representative with excellent communication skills, a strong customer service mindset, and the ability to handle inquiries, order processing, and escalations. This role requires critical thinking, problem-solving skills, and attention to detail to assist customers across multiple channels, including voice, email, voicemail, social media, and e-fax. Key responsibilities include assisting customers with product questions, order processes, shipping details, website guidance and handling escalated customer concerns. You will also manage communication via voicemail, e-fax, email, Bazaar reports, and social media escalations. Additonally, you will assist in managing Reseller Accounts and supporting UPS Claims. Identifying new potential customers to expand brand presence through internet research, outbound calls, and email outreach is also required.