Job Description
Lead a team of SRE’s focused on ensuring the reliability and availability of critical enterprise platforms/applications, with a focus on federal sector clients, and drive automation and continuous improvement. The 3rd shift Federal SRE Teams work four 10-hour days. You'll mentor, and develop a team of SRE engineers, manage career development, project prioritization and performance review. Drive initiatives to automate operational processes, reduce manual tasks, and improve overall efficiency; Work with other engineering teams, product managers, and stakeholders to ensure alignment, and improve the reliability of the infrastructure. Orchestrate actions during incidents and outages to ensure swift resolution and minimize impact and take actions towards sustainable solutions. Analyze and evaluate existing processes to identify areas for improvement and implement best practices.
About ServiceNow
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®.