Clinical Service Coordinator (MA or LPN)

We are seeking a strategic, detail-oriented Clinical Operations Coordinator with a clinical background (Medical Assistant, LPN or similar) who is ready to expand into operational strategy and care coordination. This is a unique opportunity for someone who understands frontline care and is looking to broaden their impact through data-driven logistics, team coordination, and patient engagement programs. In this role, you’ll support healthcare delivery workflows, participate in cross-functional planning, and receive structured training in care coordination . You’ll also contribute to the development of AI-powered tools to drive efficiency, improve patient outcomes, and streamline service delivery. Responsibilities: Oversee provider scheduling, site coordination, and service execution to ensure seamless care delivery. Support internal communications between clinical teams, clients, and operations staff. Participate in care coordination training, with a focus on patient navigation, engagement, and health follow-up protocols. Help onboard and guide new clinical staff in workflow processes, tools, and SOPs. Track account status, flag care gaps, and coordinate follow-ups in partnership with clinical and quality teams. Develop and maintain dashboards and internal trackers to monitor logistics, provider coverage, and care continuity. Serve as a liaison for clients and staff to troubleshoot delivery issues and ensure high satisfaction. Collaborate with tech and product teams on light QA testing, tool feedback, and process improvements. Assist with documentation and rollout of new SOPs, training resources, and operational protocols. Contribute to initiatives involving service quality, logistics optimization, and performance reporting. Explore and help deploy AI tools that automate scheduling, routing, and care planning.